Returns Policy

This returns policy forms part of and is applicable together with our Terms of service.

All returns will need to be approved and have an RA Number Issued. For any queries on our returns policy or to get an RA Number, the best way is to e-mail us via


All devices normally have a minimum 12 month warranty (unless otherwise specified). Accessory warranty period can vary per product.We’ll collect your return free of charge during the warranty period. If the return of the product to us is done under the “Change of Mind” clause, the return is for your own expense.


Warranty cover manufacturer defects and does not cover wear and tear of the product. Products will be assessed to determine the fault of the product.

Client misuse or damage of any product will void all warranties and will be non-replaceable.

Kindly refer to your Manufacturer User Guide for additional information regarding warranty term and conditions. It is advisable to keep this Guide in a safe place

Cellphones Online (Pty) Ltd shall not be liable for any loss, cost, claim, or damage of whatsoever nature (excluding injury or death) suffered by the customer in relation to the device, however arising.

All support and/or maintenance offered in relation to the device is either provided by the manufacturer thereof and/or Cellphones Online. Cellphones Online shall not be liable for any loss, cost, claim, damage of whatsoever nature suffered by the customer in relation thereto including without limitation any failure of the manufacturer to provide same.


Changed your Mind Return ? 

  • You have 7 days from the date of receipt to return a product to us for any reason whatsoever excluding brand new items marked “Special Import”. This is in accordance with Section 44 of the ECT Act.
  • Section 44 of the Electronic Communications and Transactions Act is only applicable if you are a natural person – ie/ a human being. You must also be the end user of the product. If you qualify as a consumer under the ECT Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty.
  • The return of products is at your own expense. If we arrange a collection of the products from you, these costs will be deducted from the amount that will be refunded to you.
  • We require all products to be returned in new, saleable condition with all packaging intact. Handling fees may apply if any of the conditions are not met.
  • You will be refunded the purchase price of the goods within 7 days following receipt of your return (less any expenses/fees).


Warranty Return ? 

  • All products purchased from us have a minimum of a 12 month warranty unless indicated otherwise.
  • In accordance with the terms of the CPA of 2008, assuming you qualify as a consumer, then all of our goods sold to you are sold with an implied warranty of quality against any defects for six months of normal household or business use, from the time we supplied the goods. Accessory warranty periods can vary per product
  • We will replace, repair, or refund the price of any faulty products that you return to us during the 6 month mandatory period with the exception of pre-owned items. Accessory warranty periods can vary per product
  • For all products where the title states “Local Stock”, the full manufacturer warranty is provided, normally a minimum of 12 months.
  • For all products where the title states “Special Import”, a warranty is provided exclusively by Cellphones Online, normally a minimum of 12 months.
  • We recommend returning your device together with it’s original box and all accessories. In the event your device is replaced and we did not receive the original box and all accessories for your original device, we reserve the right to replace you only with a new device itself and keep back any new box and/or accessories.
  • Please ensure that you remove any passwords / pin locks / user accounts on your device before sending it in for warranty. Failure to do so may delay your warranty return in being approved.
  • All products will be inspected on arrival to confirm fault.
  • If you are unable to be available for a free pick-up of your return, you may also send the item back to us. We only accept items delivered to our physical address or to our Postnet Branch (Park Rand, Boksburg, 1459); we do not collect from the Post Office.
  • Please ensure your item is packaged securely and insured against any loss/damage or theft in transit, if you are sending the item back to us using your own method.
  • We will notify you once we have received your return.
  • Once the goods have been inspected, if any misuse of negligence has been found, we will notify you and this may prevent us from issuing you part / full refund.
  • If you would like your item replaced or repaired, we will notify of the applicable next steps pending your preference.
  • If you have opted for a refund, this will be processed to your original payment method unless you have requested otherwise, within 7 working days of receipt of your return. Please allow up to 21 calendar days for Credit Card refunds to reflect depending on your bank.
  • You may at any time take a matter up with the Consumer Goods and Services ombudsman via or you may also use any other dispute resolution body and/or take legal action. The procedures recommended for dispute resolution under the CPA do not always apply to every order with us.
  • We pride ourselves on the highest level of customer satisfaction by offering incredible service, respecting our customers’ rights and ensuring compliance with best practice and all local legislation.


Web Ship Return ?


  • Should there be something wrong with your shipment, we will refund you or replace the item that is either incorrect or doesn’t match up to the description on our website.
  • There is no additional cost for this.


Warranty Period ?


  • In addition to the statutory warranty on most products, there is an additional warranty period supplied either directly by the manufacturer and/or Cellphones Online.
  • The majority of our products have been sourced locally but from time-to-time we also look to international markets to bring you the products you want.
  • Sometimes these products sourced in international markets may not have an English manual; please let us know via if this is the case with your product.


On each product page under the “Product Description”, Cellphones Online endeavors to give clear and thorough information regarding the presentation of the Products’ essential technical specifications.


Cellphones Online endeavors to provide all the devices on the Cellphones Online website with the corresponding image. However, Cellphones Online does not warrant that information, graphic depictions, and Product descriptions or other content of the Cellphones Online website is accurate, complete, reliable, updated, current, or error-free even though all endeavors are made to reflect the correctness of same. To obtain confirmation for Product’s specifications, please send an email to

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